Our client is a well-established manufacturer who continues to be the premier manufacturer for their ideas. With worldwide locations and a presence in over forty countries, they will be sure to never be short of ideas, idea-makers, or uncharted territories to explore
An opportunity has arisen for a Customer Service Team Leader with some experience of working in a manufacturing, production, logistics or supply chain environment to join my client. As part of the Customer Services function you will be a driven and enthusiastic individual with excellent operational B2B customer service skills and a knowledge of a production process. You will take on full ownership of our customer complaint and query cycle time and support our business in delighting the customer at every opportunity whilst having a good understanding of the whole order to cash process.
-To lead the vision of delighting a customer at every opportunity, coaching team members to ensure that all customer inquiries are rightfully attended to on time and in the best way possible to give them satisfaction throughout the whole order to cash process
-Proactive backlog management to ensure we meet our customer’s expectations
-Support Sales with Samples request and quoting for converted goods and Product Development requests PDR’s
-Play an active role in the Operations management team to support and implement growth strategies
-Complaint and Query cycle time (Full Ownership of the SLA’s) investigating and solving customers’ problems, which may be complex or long-standing problems. Establishing RCCM Key liaison with Finance to ensure accounts receivable on stop/on hold process is consistent.
– Experience and positive track record in a Customer Service environment
-Ability to pre-empt customer requirements through robust backlog report analysis
-Proficiency in Oracle/CRM systems, excel and pivot tables.
-Ability to understand and interpret KPIs set by the company
– Proven track record of Complaint management.
*This is an exceptional opportunity for the right applicant to take that next step up in their career*
*LOCATION – CHESHIRE*